Successful businesses must focus on relationship building

Successful businesses must focus on relationship building. What is your strategy for achieving community support and building relationships with current and potential customers?

Providing an atmosphere in your workplace that is positive, caring and supportive of both client and staff is a very important start. The first impression is what someone will remember the most.

You also need to put yourself out there and be accessible for questions, problems and concerns. Do not be afraid of a negative comment — you can always learn from every issue, both good and bad.

It's fun to be a part of a community and take part in all they have to offer. We do quite a few charity events throughout the year and offer free classes. It is a fun way to get people together to offer support for an organization that needs some help.

We listen to what people are saying and work hard to accommodate as much as we can. Liking and loving what you do shines through your personality and attitude — this is what attracts Rochester's support and loyalty